Skip to content

ServiceNow↑

AQtive Guard can ingest certificate data from ServiceNow for centralized certificate management and enhanced security posture.

ServiceNow requirements↑

To enable the ServiceNow integration, you’ll need:

  • Admin access to AQtive Guard.
  • Coordination with a ServiceNow Administrator to create a ServiceNow user account.

Configure the ServiceNow integration↑

In your ServiceNow instance, your ServiceNow administrator will need to create a user account to be linked with AQtive Guard.

Tip

Make sure your ServiceNow administrator adds the sn_disco_certmgmt.pki_user role to the integration user account.

Log in to AQtive Guard to complete the following steps.

  1. Select Data sources from the main menu, then select Configure in the ServiceNow panel.
  2. Enter the information from ServiceNow into the designated fields:
    • Your ServiceNow Instance URL.
    • The User ID of the integration user account your ServiceNow administrator created.
    • The Password for the user account.
  3. (Optional) Select Test Connection to check the connection to the ServiceNow API.
  4. Select Submit to update the settings.

Note

Selecting Submit performs the same check as the Test connection button, in addition to verifying the user ID and password are valid.

Use↑

Once the integration is configured, you can trigger a ServiceNow certificate ingestion.

This process:

  1. Pings the ServiceNow API.
  2. Extracts the relevant data.
  3. Maps the data into the AQtive Guard format.
  4. Ingests the data into AQtive Guard for analysis.

Note

If the ServiceNow settings aren’t configured, the ingestion options will be disabled.

Trigger ServiceNow ingestion↑

To ingest certificate data from ServiceNow:

  1. Select Data sources from the main menu, then select Details in the ServiceNow panel.
  2. Select Start certificates ingestion to trigger ingestion of certificate data into AQtive Guard.

View ServiceNow ingestion data↑

Once the ingestion is complete, any relevant data will begin populating. To find it, select Certificates from Inventory and look for the ServiceNow tag in the Data sources column.

Unlink the ServiceNow integration only if your organization needs to reconfigure or stop data sharing with ServiceNow.

To unlink the ServiceNow configuration:

  1. Select Data sources from the main menu, then select Details in the ServiceNow panel.
  2. Select Unlink.
  3. Select Confirm and unlink ServiceNow.